Technical Product Support Specialist (Airports and Uncrewed)

Columbia Falls, MT
Full Time
Product
Entry Level
Job Title:                        Technical Product Support Specialist (Airports and Uncrewed)
Department:                 Product
Reports To:                   Technical Product Support Manager
Location:                       On-site Columbia Falls, MT, Cedar Rapids, IA or Hybrid
Position Type:              Full Time, Salaried, Exempt, IC2

uAvionix is an agile and disruptive hardware manufacturer driven to change the face of avionics for UAS and traditional crewed aviation. We’re passionate innovators delivering products with more features, tighter integrations and unheard-of size, weight and power.

Job Summary:
uAvionix provides state of the art aircraft surveillance at airports throughout the USA as part of the FAAs Surface Awareness Initiative (SAI) to help prevent collisions between aircraft, and between aircraft and ground vehicles. In addition, uAvionix provides products and services for UAS and General Aviation aircraft.
In this role, you will be responsible for providing exceptional support to our clients across our range of products and services, but will be focused on SAI. You will ensure our customers have a seamless experience with our products and services. Your expertise in various technical areas will be crucial in diagnosing issues, guiding users through solutions, and contributing to product development efforts. Your passion for technology and a commitment to customer satisfaction will bode well in this position delivering outstanding technical support that enhances our customers' experiences.

Duties / Responsibilities:
  • Become an expert in ALL uAvionix products and services.
  • Follow uAvionix support processes and standards for all of our products and services.
  • Work with contractors, FAA, and controllers to troubleshoot any issues that may arise in the SAI/airport systems
  • Manage, configure, and troubleshoot SAI infrastructure including monitors, routers, flightstations, LAN and WAN networks, VTU-20, and any other equipment in the system.
  • Monitor system performance and ensure uptime. Create monthly reports to document issues and outages.
  • Support engineering when they are performing maintenance and software upgrades.
  • Contact airports to advise on maintenance windows and any other issues that may arise.
  • Train and guide our customers and resellers through troubleshooting tasks via phone, email, support tickets or on-site. Follow through until their technical issues are resolved.
  • Submit return authorizations when products need to be returned.         
  • Liaises with manufacturing when products are returned to identify failures.
  • Report failure trends.
  • Collaborate with product development teams to identify bugs and suggest improvements based on customer feedback.
  • Act as a liaison between the customer and other members of uAvionix as needed.
  • Give recommendations to changes to manuals and pass on customer input.
  • Assist in the training of new team members on technical support processes and tools.
  • 24/7 support as needed.
  • Performs other related duties as assigned.

Required Skills / Abilities:
  • Able to write clear and concise technical information.
  • Driven and self-motivated team player.
  • Ability to grasp new concepts quickly.
  • Be agile and think strategically to drive customer satisfaction.
  • Excellent communication skills with the ability to convey technical information clearly to non-technical users.
  • Organized with attention to detail.
  • Proven ability to build and maintain relationships with clients.
  • Creative thinker and consultative problem solver.
  • Proficiency with data entry and reporting.
  • Prioritization and multitasking capabilities.
  • Be able to troubleshoot airport IT system issues.
  • Looking for a creative team member to work alongside AI, contributing insights and ideas to improve its functionality and impact.

Preferred Qualifications:
  • Strong problem-solving skills with the ability to think critically under pressure.
  • Familiarity with databases and experience in managing data-related queries.
  • Leadership qualities that foster teamwork and collaboration within the department.
  • Experience in customer relations is a plus but not required.
  • A proactive approach to learning new technologies and staying updated on industry trends.
  • Familiarity with ATC and the NAS.
  • Be knowledgeable in Github.
  • Inspector authorization, Airframe&Powerplant, Avionics background, pilot certifications, or other related aviation experience.

Education / Experience:
  • Passion for Aviation
  • High school diploma or GED; AA or bachelor’s degree preferred
  • 2+ years of demonstrated success and experience in a technical support role or related field.
  • Experience with Excel, databases, and ticketing systems.

Physical Requirements:
  • Must be able to stand and/or sit for long periods of time.
  • This position requires the ability to talk, hear and use hands and fingers to operate a computer and telephone keyboard.
  • Must be able to stand and walk for long periods of time during events.
  • Must be able to lift, carry and/or move objects of varying sizes and shapes up to 50 pounds at times.
  • Must be able to work a variety of hours to accommodate events.
  • Travel up to 10% of the time.
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*